Terms of sale - Olio Benza

TERMS OF SALE, RESERVED ONLY FOR ONLINE SHOP ORDERS.

PRICES:
The prices are expressed in Euros and are inclusive of VAT.

The guaranteed price to the buyer is the one published on the site at the time the order is sent. The purchase price set is fixed and final.

The products images are indicative and not binding.

PACKAGING:
Included in the price.

TRANSPORT: Transport by courier is free throughout Italy, excluding the islands, for orders over € 200,00 including VAT.

For smaller orders, a transport contribution of € 17,00 will be required for orders up to € 199.99 including VAT.

For islands, fixed contribution of € 23,00 for orders of less than € 200,00 including VAT.For abroad, the shipping costs will be defined from time to time, they will be reported in the order acceptance; do not hesitate to contact us directly via [email protected] or by telephone at +39 0183 28 01 32.

Delivery is scheduled to the address indicated and, unless otherwise indication, all deliveries are made to the street level. Delivery to the floor, garage or cellars is not provided unless at the discretion of the courier at the time of delivery.

DELIVERY:It is carried out by our courier in about 10 working days from the order, subject to our confirmation. In case of non-execution of the order by Benza Frantoiano sas (if the same is due to unavailability of products ordered by the customer), Benza Frantoiano sas will as soon as possible inform the Customer about the expected delivery times for the supply of the missing product. The customer will confirm his choice by e-mail, if wait for the availability of the product or request a refund.

For the month of December, due to the coincidence between the olive harvest season, the Immaculate Conception and Christmas holidays, it is better to make the orders in November, in order to avoid delivery delays by couriers.

ORDER ACCEPTANCE:

The conclusion of the contract will take place only with the confirmation of the order by Benza Frantoiano sas. The Customer will receive by e-mail a notification of receipt showing the order confirmation with all the constituent elements of the contract (Products ordered, prices, delivery dates, shipping costs, …).

Benza Frantoiano sas reserves the right to not confirm an order for every reason relating in particular to a problem of product availability or a problem regarding the order received.

The order confirmation will take place at the latest on the first working day following the order.

In case of cancellation of the order by the Customer, the amount paid will be refunded net of bank charges and commissions incurred by Benza Frantoiano sas.

PICK UP OF PRODUCTS:

In case of absence of the recipient during delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be picked up at the address and in the manner indicated by the carrier.

In case of failure of the collect within the deadline set by the carrier, the Products will be returned to Benza Frantoiano sas, which reserves the right to reimburse the price of the Products, leaving the shipping costs on charge of the Customer.

The delivery is considered to have been made from the moment that the Product is delivered to the customer.

The document of delivery issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.

It’s important to know that:

at the moment of the delivery, the Customer have to check the content, conformity and status of the Products. Therefore Benza Frantoiano sas recommends that the Customer proceed to check the status of the Products delivered before signing the acknowledgment of receipt, and in particular:

that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;
that the packaging is intact, not damaged, wet or otherwise altered and to check the integrity of the contents.

If the Customer finds anomalies, he have to refuse the delivery of the products or write on the document of delivery own detailed and dated reservations.

PAYMENT:
Can be made:

– by bank transfer in advance * using our IBAN IT55T0503410500000000016572 (BIC: BAPPIT21F20)

– with credit card

– with PayPal

* in case of non-receipt by Benza Frantoiano sas of the transfer within 10 days following the confirmation of the order, Benza Frantoiano sas reserves the right to cancel the order. The bank details are provided at the time of the order.

BILLING:

Customers who need an invoice must request it by entering the VAT number. in their registration data.

RESERVE OF OWNERSHIP:

The delivered goods are understood to be the property of Benza Frantoiano sas until payment of the invoice has been made.

The ordered Products remain the property of Benza Frantoiano sas until the final and full payment of their price (pursuant to Art. 1523 and following of the Italian Civil Code).

RIGHT OF WITHDRAWAL:

Pursuant to art. 52, par. 1 and 2 of Legislative Decree 206/2005, the Customer (if qualifying as a “consumer” pursuant to Article 52, par. 1 and 2 of Legislative Decree 206/2005) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the Products. The above right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. in Benza Frantoiano sas, Via Dolcedo n. 180, 18100 Imperia (IM), Italy, within 14 (fourteen) working days from receipt of the Products.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Benza Frantoiano sas. Once the return has been authorized, the Customer can return the Product to the following address Benza Frantoiano sas, Via Dolcedo n. 180, 18100 Imperia (IM), Italy. Cash on delivery packages will not be accepted. Once the Products have been received (and their integrity verified) Benza Frantoiano sas will provide, at most as soon as possible, to credit the Customer with the cost of the returned Products (as indicated on the invoice) and the shipping costs. The cost of delivering of the items to Benza Frantoiano sas will be borne by the consumer.

The right of withdrawal referred to in article 8.1 above cannot be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer or if the items being sold had been ordered and produced expressly on order. of the customer.

In case of damage to the product during the transport of the item in restitution, Benza Frantoiano sas will notify the Customer of the incident (within 5 working days of receipt of the items in its warehouses), to allow him to promptly file a complaint against the courier from him chosen and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal Benza Frantoiano sas is not responsible in any way for damage or theft / loss of items returned by uninsured shipments.During the withdrawal period referred to in Article 15, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will lapse.

PROTECTION OF MINORS:

Persons under the age of 18 are not allowed to register and place orders through our online store.

COMPETENT COURT:

In case of litigation and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of the law for the protection of consumers (as defined in art.1 letter b) of Legislative Decree no. 185 of May 22, 1999), any dispute related to these Terms and Conditions shall be referred to the exclusive jurisdiction of the Court of Imperia.

Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and specifically accept the above clauses.

PROCESSING OF PERSONAL DATA:

Pursuant to Article 13 of Legislative Decree 196/2003, Personal Data Protection Code (hereinafter the “Code”) and Article 13 of Regulation (EU) 2016/679 (“General Data Protection Regulation”, hereinafter the “Regulation”) we inform you that the personal data provided by users of the site will be used for the sole purpose of fulfilling their requests, according to Article 6, paragraph 1, letter b) of the Regulation.

To your e-mail address may periodically or occasionally be sent messages containing advertising proposals, commercial offers and information about our products.

Please also note that only the data indicated as compulsory are required; if this is not the case, it will not be possible for us to reply. Personal data may be accessed and processed by employees and collaborators of the Data Controller in their capacity as data processors or persons in charge of processing, as well as by any third parties, appointed as external data processors, who support the Data Controller in the management of the website and sales management software); the data will not be disseminated.

The data collected in this way will be kept exclusively for the purpose of fulfilling the obligations set out in Article 2214 of the Civil Code. Unless users have made an express request, they will not be used as addresses for commercial communications, newsletters or other.

Users of the site, in their capacity as interested parties, are granted the rights referred to in Article 7 of the Code and Article 13, paragraph 2, letter b) of the Regulation and, among these, the right to request from the data controller access to personal data, the rectification or erasure of personal data or the restriction of processing of personal data concerning them or to object to their processing, as well as the right to obtain information on the origin of the data, of the purposes and methods of collection and to obtain the cancellation or blocking of data processed in violation of the law, by addressing requests to BENZA FRANTOIANO di Benza Giovanni & C. s.a.s. as Data Controller, at the email address [email protected] or by sending a registered letter to the Data Controller, at the head office located in Via Dolcedo, 180 – 18100 Imperia.